Privacy Policy

1. Who we are

SiteHosts provides UK-based web hosting, domain registration, and related digital services. We are the data controller for personal information collected through our website and client services.

2. Information we collect

We collect information you provide directly, such as name, email address, billing details, and account credentials. We also collect technical data like IP address, device type, browser, and usage patterns to maintain security and improve performance.

• Account data: name, email, phone number, company details.
• Billing data: invoices, payment status, transaction references.
• Support data: messages, tickets, and troubleshooting logs.
• Technical data: IP address, browser, device, and log files.

3. How we use your data

We use your data to provide and improve services, process payments, communicate updates, and keep your account secure. We only use your data when we have a legal basis to do so, such as contract performance, legitimate interests, or legal compliance.

• Provision and manage hosting, domain, and add-on services.
• Send billing notices, service updates, and security alerts.
• Detect abuse, prevent fraud, and secure our infrastructure.
• Improve website experience and customer support.

4. Cookies & analytics

We use essential cookies to keep the site working and analytics tools to understand how visitors use our pages. Analytics data is aggregated and used to improve performance and content. You can adjust cookie settings in your browser at any time.

5. Sharing your information

We only share data with trusted partners needed to deliver services, such as payment processors, domain registrars, and infrastructure providers. These partners are required to protect your data and use it only for the services they provide to SiteHosts.

6. Data retention

We retain personal data only as long as required to provide services, meet legal obligations, or resolve disputes. When data is no longer needed, it is securely deleted or anonymised.

7. Your rights

You have rights to access, correct, delete, or restrict how we use your data. You can also request data portability or object to certain processing activities.

• Access or update your information.
• Request deletion of personal data where applicable.
• Withdraw consent for marketing communications.

8. Security

We take security seriously and use technical and organisational measures to protect your data. This includes encryption, access controls, and monitoring systems to reduce risk.

9. International transfers

Where data is processed outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.

10. Changes to this policy

We may update this policy from time to time. If changes are significant, we will provide notice through the website or your dashboard.