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Friendly, step-by-step guides for setup, domains, email, and performance.
Popular help topics
- Connect your domain to hosting
- Set up business email on your phone
- Speed up WordPress with LiteSpeed Cache
- Fix a 500 error quickly
- Claim your free .co.uk domain
This knowledge base is built around real customer questions. Search for what you need, or browse by category to find clear instructions and next steps. If you still need help, you can reach our support team directly from any article.
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Getting Started
Set up your account, website, and email fast.
5 min read
Welcome to SiteHosts — your first 5 steps
A friendly checklist to get your hosting live in under an hour.
Updated Jan 20263 min read
Where to find your login details
Find your dashboard link, username, and reset options in one place.
Updated Jan 20264 min read
What to do after buying hosting
A calm walkthrough of what happens next and how long each step takes.
Updated Jan 20264 min read
A quick tour of your SiteHosts dashboard
Know where to manage billing, domains, email, and support.
Updated Jan 20265 min read
Secure your SiteHosts account in 5 minutes
Turn on two-factor authentication and lock down your login.
Updated Jan 20265 min read
Sitejet or WordPress? Choose the right builder
A simple decision guide for speed vs flexibility.
Updated Jan 20264 min read
Create your first business email address
Set up a professional email like hello@yourdomain.co.uk.
Updated Jan 20264 min read
Connect a domain in 10 minutes
The fastest way to point your domain to your hosting.
Updated Jan 20266 min read
Launch day checklist for your new website
Make sure everything is live, secure, and ready for visitors.
Updated Jan 2026Domains
Register, connect, and manage domain settings.
6 min read
How to connect your domain to hosting
Point your domain to SiteHosts so your website shows correctly.
Updated Jan 20264 min read
What is the difference between .co.uk and .uk?
Choose the best UK domain extension for your business.
Updated Jan 20267 min read
Transferring a domain to SiteHosts — step by step
Move your domain safely without taking your website offline.
Updated Jan 20265 min read
How to register a domain with SiteHosts
Search, choose, and secure your new domain name.
Updated Jan 20265 min read
How to change your domain nameservers
Point your domain to SiteHosts in a few clicks.
Updated Jan 20266 min read
Add or edit DNS records (A, CNAME, MX, TXT)
A simple guide to editing DNS without breaking your site.
Updated Jan 20264 min read
Enable WHOIS privacy for your domain
Hide personal details from public domain records.
Updated Jan 20265 min read
Renew your domain and avoid downtime
Keep your domain active with simple renewal steps.
Updated Jan 20266 min read
Transfer a .uk domain (Nominet steps)
Move a .uk domain safely using IPS tag updates.
Updated Jan 20265 min read
My domain is not working — what should I check?
Fix common issues like DNS delays and wrong nameservers.
Updated Jan 2026WordPress
Install, secure, and optimise WordPress sites.
5 min read
Install WordPress with the 1-click installer
Launch a WordPress site in minutes without technical steps.
Updated Jan 20266 min read
Speed up WordPress with LiteSpeed Cache
Get faster load times with a simple plugin setup.
Updated Jan 20267 min read
Fix “Error establishing database connection”
Restore your site quickly when WordPress cannot reach the database.
Updated Jan 20264 min read
How to log in to WordPress admin
Find your WordPress login URL and reset access if needed.
Updated Jan 20266 min read
Update WordPress, themes, and plugins safely
Keep your site secure without breaking your layout.
Updated Jan 20265 min read
Fix mixed content warnings (HTTPS)
Remove insecure links so the padlock stays on.
Updated Jan 20266 min read
Restore a WordPress backup
Get your site back to a healthy version quickly.
Updated Jan 20266 min read
Why your WordPress site is slow
Find the most common causes and quick fixes.
Updated Jan 20265 min read
Create a staging site for safe testing
Test changes without affecting your live website.
Updated Jan 20267 min read
Migrate a WordPress site to SiteHosts
Move your WordPress site without downtime.
Updated Jan 2026Email Setup
Get email working on every device and app.
6 min read
Set up email on iPhone or iPad
Add your SiteHosts mailbox to Apple Mail with the correct settings.
Updated Jan 20267 min read
Why your emails go to spam (and how to fix it)
Improve deliverability with a few quick checks.
Updated Jan 20265 min read
Add SiteHosts email to Outlook (Windows or Mac)
Connect Outlook to your mailbox in a few minutes.
Updated Jan 20265 min read
Set up your email on iPhone or iPad
Add your SiteHosts email to iOS in minutes.
Updated Jan 20265 min read
Set up your email on Android (Gmail app)
Connect your SiteHosts mailbox to the Gmail app.
Updated Jan 20266 min read
Add your email to Outlook (Windows or Mac)
Use Outlook with your SiteHosts mailbox.
Updated Jan 20264 min read
Create new email accounts in cPanel
Add mailboxes for your team in a few clicks.
Updated Jan 20266 min read
Why your emails go to spam (and how to fix it)
Improve deliverability with simple settings.
Updated Jan 20264 min read
Set up email forwarders
Send mail from one address to another automatically.
Updated Jan 20265 min read
Email settings: SMTP, IMAP, and POP3
Use the correct ports and server names every time.
Updated Jan 20264 min read
Use webmail (Roundcube) from any browser
Access your email without installing anything.
Updated Jan 2026Sitejet Builder
Build and publish with the Sitejet website builder.
6 min read
Getting started with Sitejet Builder
Launch a polished site in a weekend without coding.
Updated Jan 20264 min read
Add a contact form to your Sitejet site
Make it easy for customers to reach you.
Updated Jan 20264 min read
Publishing your Sitejet site live — what happens next
Understand what goes live, when, and how to update later.
Updated Jan 20264 min read
How to access Sitejet Builder from your dashboard
Open Sitejet in one click and start building.
Updated Jan 20265 min read
Choose the right Sitejet template
Pick a layout that matches your brand and services.
Updated Jan 20266 min read
Edit text, images, and buttons in Sitejet
Make quick changes without touching any code.
Updated Jan 20265 min read
Add a contact form to your Sitejet site
Let customers reach you without email copy-paste.
Updated Jan 20265 min read
Optimize your Sitejet site for mobile
Make sure every page looks great on phones.
Updated Jan 20264 min read
Publish your Sitejet site live
Go from draft to live in minutes.
Updated Jan 20266 min read
Connect your domain to Sitejet
Point your domain to your Sitejet website.
Updated Jan 2026Security & Backups
Protection, SSL, and recovery basics.
6 min read
Restore your website from a backup
Bring your site back in minutes if something breaks.
Updated Jan 20265 min read
What is an SSL certificate? (and why you have one)
SSL keeps your site secure and trusted by browsers.
Updated Jan 20264 min read
Enable two-factor authentication (2FA)
Protect your account in under 60 seconds.
Updated Jan 20264 min read
Check your SSL certificate is active
Make sure the padlock appears in the browser.
Updated Jan 20265 min read
Restore a backup from your dashboard
Undo mistakes quickly with daily backups.
Updated Jan 20264 min read
Enable two-factor authentication (2FA)
Add an extra layer of protection to your account.
Updated Jan 20265 min read
Run a malware scan on your website
Detect and clean threats early.
Updated Jan 20264 min read
What account isolation means (and why it matters)
How SiteHosts keeps your site separated and secure.
Updated Jan 20264 min read
Secure password best practices
Simple rules to keep your accounts safe.
Updated Jan 20265 min read
How to understand security alerts
Know which alerts need action and which are informational.
Updated Jan 2026Performance & Troubleshooting
Fix errors, speed issues, and common problems.
7 min read
Why is my website loading slowly?
Identify the most common speed problems and fix them fast.
Updated Jan 20266 min read
Fixing “500 Internal Server Error”
A calm step-by-step guide to bring your site back.
Updated Jan 20263 min read
Checking real-time server status
See if there is a current outage or maintenance window.
Updated Jan 20266 min read
Fix a 500 Internal Server Error
Quick checks to bring your site back online.
Updated Jan 20264 min read
Clear LiteSpeed cache safely
Refresh your site after making changes.
Updated Jan 20265 min read
Run a speed test and read the results
Understand what your performance scores mean.
Updated Jan 20265 min read
Fix a disk space full warning
Free space without taking your site offline.
Updated Jan 20265 min read
Optimize images for faster loading
Reduce file sizes without hurting quality.
Updated Jan 20264 min read
Check if SiteHosts is having an outage
See real-time service updates and uptime info.
Updated Jan 20266 min read
Improve Core Web Vitals
Practical steps to boost Google performance scores.
Updated Jan 2026Migration
Move to SiteHosts with minimal downtime.
8 min read
Moving from GoDaddy to SiteHosts — full guide
Switch hosts without downtime and keep your domain live.
Updated Jan 20267 min read
Migrating from Wix, Squarespace, or Shopify
Understand what transfers, what does not, and your best next step.
Updated Jan 20265 min read
DNS migration checklist (avoid downtime)
Follow this checklist to keep your site online during a move.
Updated Jan 20266 min read
Prepare for a smooth migration
Checklist to avoid downtime before you move hosts.
Updated Jan 20266 min read
Migrate email accounts to SiteHosts
Move mailboxes without losing messages.
Updated Jan 20267 min read
Migrate WordPress using a plugin
Use a plugin to move your site with minimal effort.
Updated Jan 20265 min read
DNS migration checklist
Avoid downtime when switching nameservers.
Updated Jan 20266 min read
How to avoid downtime during migration
Keep your site live while you move.
Updated Jan 20265 min read
Post-migration checklist
Confirm everything works after you move.
Updated Jan 20266 min read
Protect SEO during a migration
Avoid ranking drops when you switch hosts.
Updated Jan 2026Billing & Account
Invoices, renewals, and account changes.
3 min read
How to view or download invoices
Find every invoice in your dashboard and download as PDF.
Updated Jan 20264 min read
When will I be billed? (cycle explained)
Understand monthly vs yearly billing and renewal timing.
Updated Jan 20263 min read
Update your payment method
Keep your services active by updating cards or PayPal.
Updated Jan 2026Agency Services
Design, SEO, and growth services.
6 min read
How our web design service works
A clear overview of the process, pricing, and deliverables.
Updated Jan 20265 min read
What is in our basic SEO package
Everything included in our starter SEO plan.
Updated Jan 20264 min read
Speed Rescue service: fix slow sites
A quick turnaround service to improve Core Web Vitals.
Updated Jan 2026Plan Features
Get the most from what is included.
4 min read
Your free NVMe storage — why it is faster
Understand the speed benefit you already have.
Updated Jan 20264 min read
How to use your free daily backups
Restore your site quickly without extra tools.
Updated Jan 20264 min read
Claim your free .co.uk or .uk domain
Standard and Professional plans include a free UK domain.
Updated Jan 2026Fast help when you need it most
We keep response times short so you can stay focused on your business.
Live chat
Under 5 minutes
Real humans, fast replies. We prioritise urgent setup and outage issues.
Email support
Under 1 hour
Detailed answers with next steps and links to the right guides.
Hosting and domain answers, in one place
Browse the most asked questions, split by hosting and domains for quick answers.
Hosting
Which hosting plan should I choose?▼
Starter is best for a single site. Standard is the most popular with free UK domain on yearly billing. Professional suits higher traffic or multiple sites.
Is WordPress included?▼
Yes. You can install WordPress in one click and use LiteSpeed Cache for faster load times.
Do you offer a free domain?▼
Standard and Professional plans include a free .co.uk or .uk domain on annual billing.
Can I upgrade later?▼
Absolutely. You can upgrade anytime without downtime. We prorate the difference.
What is NVMe storage?▼
NVMe is ultra‑fast SSD storage that improves page load speed and overall performance.
Are backups included?▼
Yes. Daily automated backups are included on all plans.
Do you support email hosting?▼
Yes. All plans include unlimited email accounts and forwarders.
Is SSL included?▼
Yes. Free SSL certificates are included and can be enabled in your dashboard.
Where are your servers located?▼
Our servers are UK‑based for fast local performance and compliance.
Can you migrate my site?▼
Yes. We can help migrate most WordPress sites and assist with DNS changes.
Domains
How do I register a domain?▼
Search for your domain on our Domains page, add it to cart, and checkout.
What’s the difference between .co.uk and .uk?▼
.co.uk is the classic UK business domain; .uk is shorter and increasingly popular.
How do I connect my domain to hosting?▼
Update nameservers in your registrar to the SiteHosts nameservers shown in your dashboard.
How long does DNS take to update?▼
Most changes propagate within a few hours, but full propagation can take up to 24 hours.
Can I transfer my domain to SiteHosts?▼
Yes. You’ll need to unlock the domain and provide the EPP/Auth code.
Do you offer WHOIS privacy?▼
Yes, privacy options are available to protect your personal details.
Can I buy a domain without hosting?▼
Yes. Domains can be purchased on their own and hosting can be added later.
What happens if my domain expires?▼
Your website and email may stop working. Enable auto‑renew to avoid downtime.
Can I manage DNS records?▼
Yes. You can edit A, CNAME, MX, and TXT records in your dashboard.
Do you help with domain issues?▼
Yes. If you’re unsure, open a ticket and we’ll guide you.
We'll help you get it sorted fast
Get help with setup, email, speed, or anything else. We're UK-based and respond quickly.